The promise
The Fits-the-Airline Guarantee
We sell certainty, not bags. When we label a bag “fits [airline] personal item,” that's a claim we back with money — because it's computed from the airline's own published limit and our measured size, not an opinion.
Two levels of promise — always matched to the data
| Badge | What it means | What you get |
|---|---|---|
| verified fit | We hold the measured dimensions and weight, checked against the airline segment we name. | Guaranteed. If it fails that airline's gate sizer, free return — we pay return shipping. |
| estimated | Size is taken from the supplier listing, not yet measured by us. | Honest sizing only. Measure & weigh before you fly — not covered by the guarantee. |
We would rather show you fewer guaranteed bags than pretend an un-measured one is safe. A wrong “it fits” is worse than an honest “measure first.”
How a claim is built
- Airline limit — from the carrier's official baggage page, sourced and dated on every airline page. Re-checked; flagged when stale.
- Bag size — the packed external dimensions and weight, from supplier spec or our measurement.
- The verdict — computed at the moment you look (longest/middle/shortest side vs the limit's three sides), never stored stale. That's why the checker and every “passes” line recompute live.
Making a claim
If a bag we labeled verified fit for your airline doesn't clear that airline's sizer, email support@carryfits.com with your order number. We refund the item and cover return shipping. Low-value items may be refunded without a return. A real person reads every message and confirms within 48 hours — we don't promise a delivery date we can't control, only that we'll make it right.
What we don't cover
- estimated items — sized, not guaranteed.
- Weight you added after measuring, or a bag over-packed past its shape.
- An airline changing its published limit after your purchase (we update within days and re-verify).
Questions before you buy? support@carryfits.com.